About Us

Every family essentially wants their nanny to be someone with whom they feel their children will be safe and who is concerned and loving.

Assuring these goals are being met is a challenge for every parent. At Family Matters Caregivers Inc. we pride ourselves in finding the most suitable candidates for each position we are asked to fill.

Family Matters Caregivers Inc. is a placement agency located in the Greater Toronto area. Its founder, Tova Rich, takes great pride in knowing she has placed well over 1,000 nannies with loving families who over the years continually call her, either to refer business or just to say "hi" and bring her up to date about themselves.

What We Do

Family Matters Caregivers Inc., places nannies, caregivers, and housekeepers on a permanent basis. These placements can be live-in, live out, full-time or part-time. For live-in candidates, employers have the choice of hiring a local candidate or sponsoring one of our fabulous candidates directly from Hong Kong - personally interviewed there.

Family Matters Caregivers (HK) Ltd. is one of the only Canadian employment agencies licensed to operate in Hong Kong by the Hong Kong Labour Board. We continuously travel to Hong Kong to scout out the best candidates for our “families” in Canada. Whatever your individual family needs, we can offer highly qualified, experienced, and nurturing child care providers with whom you will feel comfortable leaving your children. We work hard to find responsible, well-adjusted caregivers with exceptional child care experience. All of our nannies are pre-screened, extensively interviewed, and must fill out a lengthy application which includes questions about their experience, attitudes toward children and their family background. Our elderly candidates also go through a personal interview and the same screening process.

Once your nanny has started her job with you, we will send her to a comprehensive Infant & Child CPR and First Aid class. In addition to CPR, the class includes such topics as: falls/drops, choking, fevers, mild burns, and drowning prevention. This course is taught by babyfirstaid.ca. Upon successful completion of the class your nanny will receive a Level D certification.

Who We Are

Tova Rich founded Family Matters Caregivers Inc. in February 2003 after working in the industry for over two years. Tova felt there was a need for an agency with a personal touch, a place parents could call and feel like they were talking to a person who could relate to their needs and not just an order taker looking to make a commission. After working and building her business for the first year, she was joined by Michele Goldenberg who has the same drive as Tova has to match good candidates with good families. Tova felt there was a real gap in the industry. Most agencies provide candidates for sponsorship without ever meeting them. This concept was unacceptable to Tova and she felt that if she was going to present candidates to her clients for sponsorship, she would have to meet with them face to face. Family Matters Caregivers (HK) Ltd. was born in 2006 and it a licensed employment agency by the Hong Kong Labor Board.  Tova and Michele travel to Hong Kong several times per year to personally interview candidates wishing to come to Canada and work for a Family Matters Caregivers Inc.family.